Refund Policy

Return policy

Thank you for choosing to shop with us at Hampers & Favours!

We genuinely hope your shopping journey with us has been delightful, and we deeply appreciate the time you've spent browsing our website. Regrettably, we are unable to offer refunds or exchanges for changes of heart or instances where incorrect information has been provided.

Should you receive a damaged or faulty order, we kindly ask that you reach out to us within 3 days of delivery, providing details of the issue along with a photo of the affected items. We'll promptly assist you in arranging for an exchange.

Please don't hesitate to contact us at hello@koikoiinbox.com .Upon approval of your exchange request, we'll furnish you with a return shipping label and comprehensive instructions on how and where to dispatch the package. It's important to note that items returned without prior authorization will not be accepted.

Thank you for your understanding of our return policy. Your cooperation means a lot to us, and we're committed to ensuring your experience at Hampers & Favours is nothing short of seamless.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (including special orders or personalised items) and perishable goods like food. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
To exchange damaged or faulty items, please contact us at hello@koikoiinbox.com .