Shipping policy

We dispatch our products from Melbourne and aim to process orders within 1-3 business days or 3 -6 business days for Personalised products, excluding weekends and holidays, following the receipt of your order confirmation email. You'll receive a notification once your order has been shipped.

For any inquiries or assistance regarding your order, please don't hesitate to reach out to us at hello@koikoiinbox.com. Please note that once your order has been shipped, we are unable to make any alterations.

Kindly review and ensure the accuracy of the address you provide. We cannot be held responsible for non-delivery resulting from address errors. In the event of a return back to sender due to any reason, you will be charge for postage fee to have your order resent back to you.

Domestic shipping rates are as follows:

• Standard shipping is set at a flat rate of $14.95.
• Express shipping is set at a flat rate of $29.95.

Once your order has been dispatched, you'll receive an email notification from us.

Delivery times are based on our delivery partners' estimated timelines.

If your order hasn't arrived after 15 days of expected delivery date, please reach out to us at hello@koikoiinbox.com with your name and order number, and we'll investigate the matter for you.